Solomons Bullion delivers investment-grade precious metals across Australia using specialist secure couriers with full insurance coverage. Every delivery is fully insured for its complete market value in transit — from the moment it leaves our premises until it is signed for at the delivery address.
We do not use standard postal services (Australia Post, StarTrack) for bullion deliveries. All shipments are handled by specialist precious metals courier services operating under specific commercial insurance arrangements for high-value cargo.
Delivery is available to all Australian metropolitan and major regional addresses. Remote and rural deliveries may require additional arrangements — contact us prior to ordering if you are unsure about delivery to your location.
| Delivery Zone | Standard Timeframe |
|---|---|
| Sydney Metro | Next business day |
| Melbourne Metro | Next business day |
| Brisbane, Adelaide, Perth, Canberra Metro | 1–2 business days |
| Other capital city metro areas | 1–3 business days |
| Regional & rural Australia | 2–5 business days (contact us) |
| International | Not available — Australia only |
Timeframes are indicative and not guaranteed. Delays may occur due to public holidays, courier capacity, or unusual circumstances.
We offer three ways to receive your bullion after purchase. At checkout or the time of your transaction, you will be asked to nominate your preference.
Your bullion is delivered by specialist secure courier to your nominated Australian address. Fully insured at replacement value in transit. Signature required on delivery. Discreet packaging with no indication of contents. Tracking provided via SMS and email.
A delivery fee applies based on order value and destination. Fees are disclosed at the time of purchase.
Collect your purchase in person from our Sydney or Melbourne office at no additional charge. Walk-in collection is available during business hours. For large orders, we recommend calling ahead to ensure your items are prepared and ready for collection.
No delivery fee applies. Bring your photo ID and your payment confirmation.
Your bullion goes directly from purchase into our allocated vault storage — no delivery, no transport, no risk. Your first 3 months of storage are free with every purchase. This is the most secure and most cost-efficient way to hold physical bullion. You can sell from storage at any time without collection. See our Storage page for full details.
Our dispatch process is designed to ensure every delivery is fully secure and accounted for before it leaves our premises.
Your payment clears to our account. EFT payments typically clear overnight. For EFTPOS payments, clearance is immediate. No order is picked until payment is fully confirmed — not initiated, confirmed.
Your specific items are retrieved from inventory and verified against your order — product, weight, serial number. This is double-checked by a second team member before packaging begins.
Items are packed in tamper-evident security packaging. The outer carton bears no markings indicating the contents are precious metals. All packaging is designed to prevent movement and damage in transit.
Transit insurance cover is activated for the full replacement value of your order. Your package enters our courier's custody under this insurance arrangement before it leaves our premises.
You receive an SMS and/or email notification with your tracking reference number. You can monitor your delivery in real time through the courier's tracking portal.
The courier delivers to your nominated address and requires a signature from the recipient. If no one is available to sign, the courier will leave a card and reattempt delivery. Packages are not left unattended. After three failed delivery attempts, the package returns to our office and you will be contacted to arrange re-delivery or collection.
Security packaging is fundamental to the safe delivery of precious metals. Our packaging protocols are designed to protect the contents and ensure complete discretion.
What our packaging includes
What our packaging does NOT include
Every delivery arranged by Solomons Bullion is covered by full replacement-value transit insurance from the moment the package leaves our premises until it is signed for at the delivery address.
| Coverage detail | Policy |
|---|---|
| Coverage amount | 100% of order value at time of dispatch |
| Excess / deductible | $0 — no excess applies |
| Coverage cap | None — full value covered regardless of order size |
| Coverage period | From dispatch until signed delivery |
| Covered events | Theft, robbery, loss, transit damage |
| Insurance carrier | Specialist commercial cargo insurer |
| Claim process | Solomons Bullion manages claim on your behalf |
| Resolution timeframe | We aim to resolve all claims within 10 business days |
What happens if your package doesn't arrive? If tracking shows a package as delivered but you did not sign for or receive it, contact us immediately. We will launch a courier investigation and activate our insurance claim process on your behalf. Do not contact the courier directly — all claims must be initiated through us as the shipper of record.
Many clients prefer to collect their bullion in person — it's free, immediate (on payment clearance), and the safest form of transfer. Walk-ins are always welcome during business hours.
Mon–Fri: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
| sydney@solomonsbullion.com.au
Mon–Fri: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
| melbourne@solomonsbullion.com.au
Storage clients may request delivery of their allocated holdings at any time. This is subject to the same insured courier process as standard purchases.
To request delivery of stored metals:
Contact us by phone or email, specifying which items you wish to have delivered and confirming your delivery address. We will confirm the delivery fee before proceeding.
A delivery fee applies based on the value and weight of the delivery. You will be provided with a quote before we proceed. Payment is required before dispatch.
Your allocated items are retrieved from the vault, verified by serial number, packaged, insured, and dispatched. You receive tracking information once the package is in transit.
Due to the nature of precious metals as commodity assets — where prices fluctuate continuously and products are allocated at the moment of purchase — our returns policy differs from standard retail. Please read this section carefully before placing an order.
Price fluctuation: Precious metal prices change every second during trading hours. Once you have accepted a quoted price and payment has been confirmed, the transaction is complete at that price. We cannot accept returns based on a subsequent movement in the spot price — whether up or down.
Eligible returns
Not eligible for return
How to initiate a return: If you believe your delivery qualifies for a return under the eligible criteria above, contact us within 5 business days of receiving the delivery. Do not return items without first contacting us and receiving written return authorisation. Unauthorised returns cannot be accepted.
Email returns@solomonsbullion.com.au or call 1300 000 000. Describe the issue and include your order number, photos of the item and packaging, and a description of the discrepancy.
Our team will review your claim within 2 business days and advise whether your return qualifies. If authorised, we will provide a Return Authorisation (RA) number and return shipping instructions.
For authorised returns, we arrange and cover the cost of return shipping using our insured courier service. Do not use your own courier — returning uninsured precious metals through an unsuitable service is your risk, not ours.
Once received, items are assessed and verified. For eligible returns, we will either replace the item or refund the full purchase price (including any delivery fee paid) within 5 business days.
In the rare event that your delivery arrives damaged, or tracking indicates delivery but you did not receive the package, contact us immediately. Our transit insurance covers these situations and we will manage the claim process on your behalf.
| Scenario | Action Required |
|---|---|
| Package arrives visibly damaged | Photograph before opening. Note damage on receipt. Contact us within 24 hours. |
| Package arrives with signs of tampering | Do not open. Photograph. Note on receipt. Contact us immediately on 1300 000 000. |
| Tracking says delivered but not received | Contact us within 24 hours. Do not contact the courier directly. We will initiate investigation. |
| Contents damaged but outer packaging intact | Contact us within 48 hours with photographs of both packaging and items. |
| Partial contents missing | Contact us within 24 hours with photographs of packaging and remaining contents. |
All damage and loss claims are managed by Solomons Bullion under our carrier's insurance arrangement. Claims are typically resolved within 10 business days. You will not be out of pocket for any loss or damage that occurs during transit under our authorised delivery service.
Contact our team by phone, email, or in person at either office. We respond to all enquiries within one business day.